Frequently Asked Questions

If you have any questions regarding our services that are not listed below please do not hesitate to contact us. Please either drop us a line on service@trueclean.co.uk OR call 01403 732262.

Yes – if you are not entirely satisfied with the quality of our workmanship, we will return promptly and re-clean the whole area again, for free. If you are still not completely happy, we will refund your money.

Yes – we have full Public Liability and Product Insurance.

Yes – we are fully trained and qualified members of the NCCA (National Carpet Cleaners Association) – the UK’s recognised industry qualification.

We are also a WoolSafe Certified Operator. This means we have passed the stringent qualification requirements and examinations of this worldwide organisation dedicated to the promotion of quality care for wool and synthetic carpets and rugs.

Yes – we have just joined www.checkatrade.com primarily to allow our customers to leave feedback and rate our services

No – we do not expect you to remove heavy furniture from the room. However, we request that you do remove small objects and breakables beforehand.

There are a many factors to consider, the amount of soiling in the carpet, the length of pile, the weather, the temperature in the property. Part of a professional carpet cleaner’s skill is to clean the carpets as thoroughly as possible and leave the carpets as dry as possible. However with the latest equipment and methods we use they should be dry in 1 to 4 hours.

Yes – our minimum order charge starts from £75. However, the charge may be higher depending on the location of the property – parking fee, and if applicable London congestion charge may apply.

Yes – we can clean natural plant fibre carpets and rugs. However, due to the risk of damage from water these fibres can only be cleaned with limited results using the dry compound cleaning system.

No – we genuinely do have the very best and latest in carpet cleaning technology. However, when it comes to removing stains it can be a very difficult and frustrating process. Factors such as the nature of the stain, how long it has been left in the carpet and what measures have already been taken before contacting us have to be considered. Some stains (red wine, oil, blood, coffee and tea etc) are rarely completely removed as they can destroy the fabric of the carpet on contact.

Yes – we are fully trained to professionally apply this treatment in accordance with the manufacturer’s instructions.