Our policy for stain removal is as follows:-

Attempting to remove spots and stains is included in our normal deep-cleaning process. However, some stains will be deemed permanent and cannot be removed with any treatments.

We do not guarantee removal of permanent stains.

You will be advised whether the stain will respond to an ‘extra’ treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent.

Extra treatments such as ‘Heat Transfer’ or, ‘Spot Dyeing’ will be discussed with you, and a quote given for the removal of these more difficult stains.


For more persistent or unusual stains we suggest you seek urgent professional attention from an NCCA or WoolSafe qualified carpet cleaning technician.

The chances of removal of a stain are 85% better if you take action immediately!

  • Blot off all the liquids with dry kitchen roll, or a clean dry white terry towel.
  • Semi-solid substances should be removed with an implement such as a spoon, spatula or blunt knife.
  • Do not use inappropriate detergents on carpets or upholstery (washing up liquid, wash powders, household bleach, or disinfectants.)
  • Use only a dabbing motion with a clean damp cloth soaked in cool water.
  • Do not rub the pile surface of your carpet or over-soak into the carpet backing.
  • Always work from the outside of the stain inwards to minimise the stain spreading.
  • Blot out the remaining liquid with a dry kitchen/terry towel.
  • Encourage quick drying with a hair dryer – set on cool.
  • Brush, or fluff up to help realign the pile of the carpet.
  • Place 5-6 layers of absorbent kitchen paper over the spot, weighing it down with something similar to the Yellow Pages, and leave to ‘wick up’ any remaining moisture for at least 24 hours.
  • Be prepared to repeat the process if necessary.


Watch the video