In 1998 The WOOLSAFE Organisation launched an accreditation scheme for professional carpet cleaning companies, called the WOOLSAFE Certified Operators programme, to counter unqualified carpet cleaners who give the carpet cleaning industry a bad reputation.

Independent carpet cleaning companies, franchisees and in-house carpet cleaning contractors can become WOOLSAFE Certified Operators.

They must be fully trained in all carpet cleaning techniques, have been in business continuously for a period of at least 5 years and be a member of a recognised professional or trade association related to the cleaning industry – such as the NCCA. They must attend a WOOLSAFE training course, pass the exit exam and meet other requirements relating to their business and professional associations.

Certified Operators undertake to use WOOLSAFE-approved products whenever they clean or maintain wool or wool-rich carpeting.


  • trains, examines and accredits leading carpet cleaning companies
  • requires the use of WOOLSAFE-approved products, thereby ensuring the highest standards in wool carpet and upholstery cleaning and maintenance


Established in 1968, the National Carpet Cleaners Association (NCCA) is the only independent UK trade body dedicated to the cleaning of carpets, hard flooring, upholstery, curtains and other soft furnishings. As such it is now nationally recognised by government, media, industry and commerce as the authoritative source of information and advice on all aspects of the industry.

The principal objective of the NCCA is the establishment and maintenance of minimum standards within the carpet and upholstery cleaning industry, with the dual aim of safeguarding the reputation of the industry and protecting its customers, whether in the domestic or commercial sphere.

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Members are required to abide by the Association’s Code of Practice, which covers such specifics as fair pricing, service, complaints procedures, liability and consumer protection, and is designed to ensure customer satisfaction at all times. All members are expected to provide a fair deal for their customers, summed up by the NCCA motto‘SERVICE WITH INTEGRITY’.